FAQs
Booking & Reservations
Q: How can I book a rental car?
You can book a rental car through our website by selecting your preferred vehicle, choosing rental dates, and completing the reservation process. You can also book by calling our customer service.
Q: Do I need to make a reservation in advance?
While walk-in rentals are available, we recommend booking in advance to ensure availability and better pricing.
Q: Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation by contacting us. Cancellation fees may apply based on the timing of your request.
Rental Requirements
Q: What are the age requirements to rent a car?
The minimum age to rent a car is 21 years old. Additional fees may apply for drivers under 25.
Q: What documents do I need to rent a car?
You need a valid driver’s license, a credit or debit card, and an ID/passport for verification.
Q: Can I rent a car with a foreign driver’s license?
Yes, we accept foreign driver’s licenses. However, some countries require an International Driving Permit (IDP). Please check with us before booking.
Vehicle Policies
Q: What is the fuel policy?
We offer different fuel policies:
- Full-to-Full: Pick up with a full tank and return it full.
- Prepaid Fuel: Pay for a full tank at pickup and return it empty.
Q: Are there mileage limits?
Most of our rentals come with unlimited mileage, but some vehicles may have restrictions. Check your rental agreement for details.
Q: Can I take the rental car to another city or country?
You can take the rental car to other cities, but cross-border travel may require special authorization. Contact us for details.
Payment & Fees
Q: What payment methods do you accept?
We accept credit cards, debit cards, and online payments. Cash payments may be available at select locations.
Q: Is a security deposit required?
Yes, a refundable security deposit is required at the time of rental. The amount depends on the vehicle category.
Q: Are there additional charges for extra drivers?
Yes, additional drivers can be added for a small daily fee. The extra driver must meet the rental requirements.
Insurance & Coverage
Q: What insurance options do you offer?
We offer different coverage options:
- Basic Insurance (included in the rental)
- Collision Damage Waiver (CDW) – Reduces liability for damage
- Theft Protection – Covers theft of the vehicle
- Full Protection Package – Covers accidents, damage, and theft with no excess charges
Q: What happens if the car gets damaged or stolen?
You must report the incident to us immediately. If you have opted for additional coverage, your liability will be reduced based on the policy.
Pick-up & Drop-off
Q: Where can I pick up and drop off the car?
We have multiple rental locations. You can choose your pick-up and drop-off location during booking.
Q: Can I return the car to a different location?
Yes, one-way rentals are allowed, but additional fees may apply.
Q: What if I return the car late?
A grace period is provided, but late returns may result in extra charges. Please contact us if you need to extend your rental.
Additional Services
Q: Do you offer child seats and GPS?
Yes, we offer child seats, GPS navigation, and other add-ons for an additional fee.
Q: Can I rent a car with a driver?
Yes, chauffeur services are available upon request.
Q: Do you provide roadside assistance?
Yes, 24/7 roadside assistance is available for breakdowns, flat tires, and other emergencies.